Ordering and Delivery Terms: Pickles and Podis
Who sells these products
Pickles and podis sold on comfortfoods.in are sold by MECA Engineering Solutions (OPC) Private Limited, a company registered in Bengaluru, India, trading as Comfort Foods (“we”, “us”). These terms cover orders for pickles and podis only. Our meal plans have their own terms on the Terms page.
How an order works
- You choose your jars on the order page and send an order request with your name, mobile number, city and pincode.
- We call you to confirm the order and take your full delivery address. We aim to call within 4 working hours (10 am to 7 pm, Monday to Saturday).
- After the call we send a UPI payment link. We dispatch your order once the payment has arrived.
An order request is not a contract. An order is confirmed when we confirm it on the call. We may decline an order, for example if the pincode is outside our delivery area or a jar has sold out, and if we do we will tell you on the call.
Prices and payment
All prices are MRPs including all taxes, shown in rupees on every product page, with the price per 100 g. The delivery fee, if any, is shown on the order form before you send your request. The total we confirm on the call is the total shown to you.
You pay by UPI only, using the payment link we send after the call. We do not take cards, and there is no cash on delivery. Nothing is charged before the call.
An order may contain up to 10 of any one jar and up to 30 jars in total. For larger orders, please call us.
Delivery
For now we deliver in Hyderabad only, to pincodes beginning 500. We will add other cities when we hold stock there.
Delivery costs ₹49, and is free on orders of ₹599 or more (the total of the jars, before delivery). We confirm the delivery timing on the call.
Cancelling an order
You can cancel free of charge until we dispatch the order. Nothing is paid before the call, so most cancellations cost you nothing. If you have already paid and cancel before dispatch, we refund the amount to the UPI account you paid from.
Damaged, leaking or wrong jars
If a jar arrives damaged, leaking or not what you ordered, tell us within 48 hours of delivery with a photo. We will replace it or refund it to the UPI account you paid from. Because these are food products, we do not take back jars that have been opened, except in the cases above.
Labels and allergens
Every product page shows the label facts before you order: ingredients, allergens, oil used, net quantity, MRP, unit price, shelf life, storage, and the manufacturer’s and marketer’s details with the FSSAI licence number. Please read the allergen information on the product page and on the jar before you eat. If you have an allergy and are unsure, ask us on the call before you order.
Questions and complaints
Write to hello@comfortfoods.in or call +91 97383 36250. Our Grievance Officer is Shameer. We acknowledge a complaint within 48 hours and aim to resolve it within one month.
Changes to these terms
We may update these terms. The terms and the prices that applied when you sent your order request are the ones that apply to that order.
Draft. These terms are pending legal review and are not yet final.